Last updated: November 10, 2026
If a rack does not suit your space or you have changed your mind, let us know. You have 30 calendar days from delivery to request a return. Here is how it works.
What can be returned?
For a change-of-mind return, the towel rack or storage item must be unused, uninstalled, and in its original condition, with its parts, mounting hardware, accessories, and original packaging where available. You can open the package to inspect it; please check the dimensions, mounting method, and wall compatibility before installation. Sale items follow the same return rules. These conditions do not prevent you from reporting a product that arrived faulty, damaged, or incomplete.
Start with an email
Contact [email protected] within 30 days of delivery. Include your order number, the item you want to return, and a short explanation. For damage, defects, or an incorrect item, photos help us understand the issue.
We review return and refund requests within 2 calendar days. Our customer service team will email the current overseas return warehouse address and the instructions for your order. Contacting us is the first step; please wait for those address details before shipping. The warehouse may be outside the United States. For a buyer-paid return, you can request the destination and an estimated shipping cost before deciding to proceed.
Do not send returns to the address printed on your parcel or our company operating address. Those locations may not handle returns. Keep your shipping receipt and use a tracked service so the parcel can be followed.
Who pays return shipping?
For a change of mind, choosing dimensions that do not suit your space, or another reason unrelated to product quality or our error, you pay the return shipping cost. If the item has a quality problem, arrives damaged, or we send the wrong item, we cover the return shipping cost. Email us first so we can arrange a prepaid label or another agreed method. We do not charge a restocking fee.
When will I receive my refund?
After your return reaches the provided warehouse, we inspect it and complete the refund review within 2 calendar days. We email the decision and explain any issue. Once approved, we process your refund within 5 calendar days to the original payment method. Your bank or payment provider may take additional time to display the funds. Return transit time is separate from these review and processing periods.
An eligible return is refunded at the price you paid for the returned item. Buyer-paid return postage is not reimbursed unless the return relates to a quality issue or our error. If a refund has not appeared, check with your payment provider and email us so we can help trace it.
Need a different size or want to cancel?
Email us about an exchange and we will check the available options. If you need to cancel or correct an order, contact us as soon as possible. We can make changes if fulfillment has not progressed too far; once dispatched, the return process applies.
Who operates ROVVELLAN?
ROVVELLAN is operated by Chengdu Junhua Industrial Co., Ltd. Our registered and operating address is Tongmei Building, No. 76, Section 1, Jianshe North Road, Chenghua District, Chengdu, Sichuan 610051, China.
Email: [email protected]
Customer service: 9:00 AM–5:00 PM, Los Angeles time (Pacific Time, with daylight saving time when applicable).