Last updated: November 10, 2026
Here is what to expect after ordering towel racks or bathroom storage from ROVVELLAN. We currently deliver to the United States only, and standard shipping is free on every order. There is no minimum spend.
How long does delivery take?
- Order processing: 0–2 calendar days after payment confirmation.
- Transit: an estimated 4–7 calendar days after dispatch.
- Total estimated delivery time: 4–9 calendar days from payment confirmation.
Processing covers checking, preparing, and packing your order. Transit starts when the parcel is dispatched. These are estimates, so please allow for occasional carrier, weather, holiday, or customs delays. If a delay affects your order, contact us for help.
Following your order
We email your shipping confirmation and tracking details once your parcel is dispatched. Tracking may need a little time to show the first carrier scan. If an order ships in more than one parcel, the tracking updates will identify each shipment; standard shipping remains free.
Check your address before checkout
Please enter a complete U.S. delivery address, including apartment or unit details and ZIP code. If something needs correcting, email us quickly with your order number. We will try to help before dispatch, but changes may no longer be possible once the parcel is on its way.
Late, missing, or damaged parcels
If tracking has stopped, delivery is taking longer than expected, or a parcel is marked delivered but cannot be found, email us. We will check the shipment with the delivery partner and explain the next step. If your package arrives damaged or contains the wrong item, keep the packaging and send us your order number and photos so we can help resolve it.
Need to return something?
You can request a return within 30 calendar days of delivery. Email us first for the current overseas warehouse address. Buyer-paid return shipping applies to changes of mind or choosing a size that does not fit your space; we cover return shipping for quality problems or our error. See our Refund and Returns Policy for the full process.
Who operates ROVVELLAN?
ROVVELLAN is operated by Chengdu Junhua Industrial Co., Ltd. Our registered and operating address is Tongmei Building, No. 76, Section 1, Jianshe North Road, Chenghua District, Chengdu, Sichuan 610051, China.
Email: [email protected]
Customer service: 9:00 AM–5:00 PM, Los Angeles time (Pacific Time, with daylight saving time when applicable).