Last updated: November 10, 2026
These terms explain how shopping at ROVVELLAN works. When you place an order, you agree to these terms and the policies linked below. If you have a question before buying, email us—we would rather help you choose the right rack than leave you guessing.
About the store
ROVVELLAN is an online store for towel racks and bathroom storage, serving customers in the United States. In these terms, “we,” “us,” and “our” mean the company operating ROVVELLAN. You must be legally able to make a purchase, or have permission from a parent or guardian.
Choosing your product
Read the individual product description for dimensions, materials, finish, included parts, and installation requirements. Measure your space and check that the mounting method suits your wall before ordering. Photos help show the product, but screens and lighting can affect how a finish looks. Do not assume accessories shown in a room photo are included unless the listing says so.
Orders, prices, and payment
Prices and checkout totals are shown in U.S. dollars. Any applicable tax is shown before you pay. Available payment methods appear at checkout. Please provide accurate contact, billing, and delivery information. An order confirmation acknowledges receipt of your order; if we cannot fulfill it because of availability, an error, or a payment issue, we will contact you and refund any payment for an order we cancel.
Prices and availability may change for future orders. If a listing or price contains an error affecting your order, we will explain the issue and offer a correction for your agreement or cancellation with a refund.
Shipping
Standard shipping within the United States is free. Processing takes 0–2 calendar days and estimated transit takes 4–7 calendar days after dispatch, for an estimated total of 4–9 calendar days. Delivery estimates can be affected by carrier or other delays. Our Shipping Policy explains tracking, address changes, and delivery help.
Returns and refunds
Request a return within 30 calendar days after delivery by emailing us first. We review requests within 2 calendar days and provide the current overseas return address by email. For a change-of-mind return, you pay return postage; we pay for return shipping when there is a quality problem or our error. After a returned item is received, we review it within 2 calendar days and process an approved refund within 5 calendar days. Your payment provider may need additional time. See the Refund and Returns Policy for conditions and the full process.
Installation and use
Follow the instructions supplied with your item and use fixings suitable for the wall surface. Check for concealed wiring and pipes before drilling. If you are unsure, ask a qualified installer. Use each rack for its stated purpose and follow any load limits in the listing or instructions. Contact us if parts or instructions are missing.
Using the website fairly
Do not misuse the store, interfere with its security, submit fraudulent orders, or use content in a way that infringes someone else’s rights. If you create an account, keep your login details private. Reviews must reflect your own experience and must not include another person’s private information.
Privacy and third parties
Our Privacy Policy explains how we handle personal information. Payment services, carriers, and linked websites may have their own terms and notices. We cannot guarantee uninterrupted access to every third-party service.
If something goes wrong
Please contact us so we can try to resolve the issue. Nothing in these terms removes consumer rights or remedies that cannot legally be excluded. Any limitation of responsibility applies only to the extent allowed by applicable law. If one provision is unenforceable, the remaining provisions continue to apply.
Changes to these terms
We may update this page for future purchases. The version in effect when you order applies to that purchase, subject to applicable law.
Who operates ROVVELLAN?
ROVVELLAN is operated by Chengdu Junhua Industrial Co., Ltd. Our registered and operating address is Tongmei Building, No. 76, Section 1, Jianshe North Road, Chenghua District, Chengdu, Sichuan 610051, China.
Email: [email protected]
Customer service: 9:00 AM–5:00 PM, Los Angeles time (Pacific Time, with daylight saving time when applicable).