Need a hand choosing a towel rack, checking a fitting detail, or following an order? Email us at [email protected].
Customer service hours
9:00 AM–5:00 PM, Los Angeles time (Pacific Time; PST or PDT depending on the season). You can email at any time, and we handle messages during these service hours.
Before you order
Tell us which product you are considering and what you would like to check—dimensions, finish, mounting method, or included hardware. If you are working with a small space, a few measurements can help us understand your question.
Questions about an order
Include your order number and the email used at checkout. For a missing part, damage, or a quality issue, describe what happened and attach clear photos if available. Please do not email payment card details or passwords.
Returns and refunds
Contact us within 30 calendar days of delivery to request a return. We review requests within 2 calendar days and email the current overseas return warehouse address and instructions for your order. Please contact us before sending anything back; our operating address and the sender address on a parcel may not accept returns.
Buyers pay return shipping for changes of mind or a size that does not suit their space. We cover return shipping for product quality problems or our error. After receiving and reviewing a return within 2 calendar days, we process an approved refund within 5 calendar days. Bank posting times may be additional.
Who operates ROVVELLAN?
ROVVELLAN is operated by Chengdu Junhua Industrial Co., Ltd. Our registered and operating address is Tongmei Building, No. 76, Section 1, Jianshe North Road, Chenghua District, Chengdu, Sichuan 610051, China.
Email: [email protected]
Customer service: 9:00 AM–5:00 PM, Los Angeles time (Pacific Time, with daylight saving time when applicable).
The registered address above is also our actual operating address. It is a business correspondence address, not the return warehouse. Please email us for the current return destination.
Shipping Policy · Refund and Returns Policy · Privacy Policy · Terms of Service