Last updated: November 10, 2026
Shopping for towel racks and bathroom storage should be straightforward. So should knowing what happens to your information. This page explains what ROVVELLAN collects when you browse, order, create an account, or get in touch.
Information you share with us
When you order, we collect the details needed to handle your purchase: your name, email, telephone number, billing and shipping addresses, order details, and payment status. Payment providers handle payment credentials under their own privacy notices. Please do not send card numbers or passwords by email.
We also keep messages you send us, including any photos you choose to provide about a product issue. If you create an account, we store your account details and order history.
Information collected while you browse
Our website and hosting services may record your IP address, browser and device type, pages requested, and access times. Cookies keep your cart working, support sign-in, and remember relevant preferences. You can manage cookies in your browser; blocking essential cookies may affect the cart or checkout.
How we use it
We use your information to process payments, deliver orders, answer questions, arrange returns and refunds, keep records, and protect the store against fraud and misuse. If we offer marketing emails, you can unsubscribe using the link in those emails. We will obtain consent where required.
Who receives it
We share the information needed for a specific task with payment providers, delivery and fulfillment partners, hosting and technical support services. We may also disclose information when required by law or to handle fraud, disputes, or a business transfer. We do not sell personal information for money.
Where and how long it is kept
Our business operates in China and serves customers in the United States. Your information may be processed in China, the United States, or other countries where our service providers operate. We keep records for order support, accounting, legal obligations, and dispute resolution, and remove or anonymize information when it is no longer needed. We use reasonable safeguards, although no online system can promise absolute security.
Your choices
Depending on where you live, you may be able to request access, correction, deletion, or a copy of your information, or object to certain uses. Email us to make a request. We may need to verify your identity, and some transaction records must be retained. We will not treat you unfairly for exercising applicable privacy rights.
Children and outside links
This store is intended for adult shoppers. We do not knowingly collect information from children under 13. If you believe a child has provided information, please contact us. Other websites linked from our store have their own privacy practices.
Updates and questions
We may update this notice as the store changes. The date above shows the latest revision. Please email us if anything is unclear.
Who operates ROVVELLAN?
ROVVELLAN is operated by Chengdu Junhua Industrial Co., Ltd. Our registered and operating address is Tongmei Building, No. 76, Section 1, Jianshe North Road, Chenghua District, Chengdu, Sichuan 610051, China.
Email: [email protected]
Customer service: 9:00 AM–5:00 PM, Los Angeles time (Pacific Time, with daylight saving time when applicable).